ChristopherP Is a Member of the UK BASED BT CARE TEAM who moderate this forum and they will look into your problems and take personal ownership of any problem until resolved
Also It is Openreach that is carrying out the rollout of Fibre services in the UK and that is on behalf of all ISP's including BT Retail reselling fibre products
This is a customer to customer self help forum the only BT presence here are the forum moderators
Perhaps you missed the point where I explained what I do for a living and thankfully for me, better than bt. Not contention, there is a fault on the the line. The line is faulty and the faulty line needs fixing. Have use a lot of very expensive kit to test this and the only check I have not been able to do would involve me getting into the cab. Funnily enough this is what the bt engineer did when he raised the fault that bt have failed to resolve or progress. Another missed call today advising me that the fault has been resolved. Guess what........
I too have infinity and am getting really fed up with it. This will be my 8 week and I can honestly say it has never worked at the promised speed of 40mpbs. On a good day I get 20 and one most days I get 4 and other days the ADS light doesn’t even come on at all. A third engineer is coming round to day.. to 'look at it'. Its no longer surprising that when I call up 08001114567 and speak to 'Kevin' or 'Mary' from a call centre in India, they test the line and confirm the service I get is unacceptable and they will escalate it to 2nd line support. If they ask me to unplug the cable, swap the ends around and then power down the system one more time I will scream at them. I have been given an appointment of between 8 and 1 for a visit from an engineer. I've taken half a day off work to wait in for him. Its now 12.50 and I'm off at 1 regardless. Overall, for the amount I am paying over the top for infinity compared to basic broadband, the service is shocking and no way can it be called value for money. The next 10 minutes will tell me if I'm having it taken away and asking for a refund. I want a connection I can rely on. BT Infinity isnt it.
I've had BT Infinty broadband since barely a few months after it came out—and Infinity 2 from directly when it came out. Now, My local exchange is only about 400 meters away; I also have a top-speed, all singing-and-dancing, constantly up-to-date machine with every stop pulled out--so you would think I would be getting near top-of-the-charts speed for Infinity broadband, but no. Hardly, in fact.
I don't know why I bother, but I just now ran BT's own speedchecker (for the umpteeeenth time). Again I got the usual results of around 43 ~ish MB or so, download. Once—that's ONCE—I got a 53 ~ish reading. You might think that in years of paying for BT's infamously "up to" 80MB broadband I should at least once touch 70, even 60MB, but again, no. I don't even know what 54 looks like. Not even as a "peak" reading.
None of that, however, is the real irritant. I have, you see, a real-time-graph & statistics software (Bitmeter 2) on my desktop screen, so not only can I see the graph go up and down in real time; I can see the numbers too). Thus, whenever I use BT's speedtester I then immediately download a test file from somewhere or other. This tells the real story. So, how is it that when BT tells me I'm getting 43MB, files actually download at anything between 3.5 and 0.5? Yes, ladies and gentlemen, that's ONE-HALF of a megabyte download speed. (Sometimes, I get short sprints of, maybe, 8-13MB.
Today is 27 Feb: the end of the month. Bitmeter tells me I have downloaded so far this month a total of 4.62 GB--at an average download speed of 1.91 Kilobytes per second. Yes. That's right: KILObytes! What does BT say? I shouldn't trust anythingt but THEIR reading. Well, of course they would say that. Adding insult to injury, they're effectively telling me that I can't tell the difference between 43MB and 0.43 MB. But I can. Even if such software as Bitmeter 2 does, as BT maintains, giving false readings, the proof in the pudding tells me that the truth is much, much, much—much closer to Bitmeter's reading than BT's.
Way, waaaaay past fed-up with Infinity!
BT reports in megabits (43Mb). Your file downloads are probably measured in magabytes (MB). 3.5MB = 28Mb. Still a discrepancy, but not nearly as much as you suggest.
Where are you downloading from? The delay may be at the server end.
3.5MBps = 28Mbps
Edit: guessing a typo on your part 🙂