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Danoh
Aspiring Contributor
1,735 Views
Message 41 of 45

Re: Bt Infinity. WAY past fed-up!.

Downloading from Northern Ireland

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Danoh
Aspiring Contributor
1,732 Views
Message 42 of 45

Re: Bt Infinity. WAY past fed-up!.

Something I thought to add, on the subject of BT's infamous "up to (80Mb) marketing ploy):

Any number greater than zero (meaning "0. infinite-number-of-zeros, followed by a 1") qualifies as "up to" 80Mb. Thus, the phrase "up to" is meaningless.

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concretegibbon
Beginner
1,157 Views
Message 43 of 45

Re: Bt infinity very slow.

I am also suffering from extremely slow Infinity speeds, in fact slower than the ADSL connection I used to use & indeed slower than using my phone to tether over 3G.

I have raised a complaint with BT but so far absolutely nothing has been done.

My MAX download speed over the last week has been 5.6Mbit/sec, that's approx. 560k a second for anyone who prefers to know actual physical write speeds - far less than the 68Mbit/sec (approx. 6.8MB a second) that they advertise & have assured me I would receive over the phone. I made a point of asking for a verbal guarantee that it would never drop below the speed Infinity 1 offers otherwise there is no point in taking a more expensive package. Just words by the look of things.

 

I have tried many speed test sites (including their own) so it is virtually impossible that every single one was returning false information & have tried them at varying times of the day (9am, 10am, 11am, 12am, etc, etc right through to 4am, 5am) to ensure that the excuse of 'too many people' wouldn't wash.

 

The service I am receiving is of a poorer quality than the ADSL service BT also offer for £10 a month so why are they continuing to offer the Infinity service when they obviously cannot live up to their promises. No wonder the media coverage of this fiasco is less than flattering towards BT.

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g8wcn
Aspiring Contributor
1,118 Views
Message 44 of 45

Re: Bt Infinity. WAY past fed-up!.

Its boils down to all there snooping and traffic shaping software they are deploying in line. If I traceroute from my same BT infinity line to news.bbc.co.uk without a VPN  it takes 15 hops and 92msec RTD

 

If I then connect to my cloud server via simple VPN tunnel (Which encrypts and decrypts) the traffic and should actuall take more time I have a round trip just 9 hops and 52msec RTD. This is still 38msec loner than it should be, for example from my work it only takes 38msec Nonetheless 50msec is far better than 92msec see below.

 

So my Question to BT is this; why not admit that its the traffic shaping and snooping software that is causing these issues and thus causing big customer disatisfaction, and force those orgainsations like (the digital rights groups) insisiting on the use of such technology to put there money where there mounths are to solve there issues without effecting the Joe Punter BT customer who is paying for a service that is undeliverlierable now! 

 

 

traceroute: Warning: news.bbc.co.uk has multiple addresses; using 212.58.246.82 traceroute to newswww.bbc.net.uk (212.58.246.82), 64 hops max, 52 byte packets

 1  192.168.22.1 (192.168.22.1)  5.157 ms  3.975 ms  5.256 ms

 2  172.16.14.137 (172.16.14.137)  20.770 ms  19.276 ms  18.074 ms

 3  * 217.41.216.30 (217.41.216.30)  42.600 ms  22.504 ms

 4  217.41.216.29 (217.41.216.29)  20.702 ms  42.132 ms  21.096 ms

 5  213.120.156.82 (213.120.156.82)  24.816 ms  24.608 ms  24.827 ms

 6  217.41.168.195 (217.41.168.195)  24.186 ms  27.051 ms  84.280 ms

 7  217.41.168.109 (217.41.168.109)  24.555 ms  36.049 ms  24.554 ms

 8  109.159.249.236 (109.159.249.236)  23.856 ms

    109.159.249.248 (109.159.249.248)  37.601 ms

    109.159.249.234 (109.159.249.234)  22.394 ms

 9  core2-te0-7-0-7.faraday.ukcore.bt.net (109.159.249.151)  26.763 ms

    core1-te0-0-0-16.faraday.ukcore.bt.net (109.159.249.129)  28.093 ms

    core2-te0-15-0-5.faraday.ukcore.bt.net (109.159.249.155)  64.154 ms

10  peer2-xe8-3-0.telehouse.ukcore.bt.net (213.121.193.99)  46.222 ms

    peer2-xe8-1-1.telehouse.ukcore.bt.net (109.159.255.103)  25.513 ms  23.680 ms

11  194.74.65.42 (194.74.65.42)  23.219 ms  29.556 ms  24.087 ms

12  * * *

13  ae0.er01.cwwtf.bbc.co.uk (132.185.254.93)  28.025 ms  26.864 ms  48.364 ms

14  132.185.255.164 (132.185.255.164)  24.438 ms  24.733 ms  26.852 ms

15  bbc-vip003.cwwtf.bbc.co.uk (212.58.246.82)  92.929 ms  53.007 ms  26.192 ms lionmacserver:Freenet davidhone$ traceroute news.bbc.co.uk

traceroute: Warning: news.bbc.co.uk has multiple addresses; using 212.58.244.119 traceroute to newswww.bbc.net.uk (212.58.244.119), 64 hops max, 52 byte packets

 1  172.16.36.1 (172.16.36.1)  33.138 ms  32.693 ms  40.416 ms

 2  ukgrid01.castlegem.co.uk (89.107.20.210)  32.780 ms  45.166 ms  34.229 ms

 3  2-2-dist65-01.lon3.telecity.net (217.20.44.197)  46.938 ms  154.012 ms  33.018 ms

 4  bbc-linx.pr01.rbsov.bbc.co.uk (195.66.236.103)  40.102 ms  65.194 ms  38.788 ms

 5  * * *

 6  * * *

 7  ae0.er01.telhc.bbc.co.uk (132.185.254.109)  39.600 ms  38.144 ms  45.898 ms

 8  132.185.255.149 (132.185.255.149)  42.123 ms  43.130 ms  41.040 ms

 9  bbc-vip148.telhc.bbc.co.uk (212.58.244.119)  54.259 ms  41.104 ms  49.581 ms

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ray_dorset
Distinguished Guru
1,111 Views
Message 45 of 45

Re: Bt Infinity. WAY past fed-up!.

Your problem is the traceroute is to 2 different ip addresses 😄
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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