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Beginner
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Message 11 of 15

Re: Bt infinity

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My address doesn't but all my neighbours do
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Distinguished Sage
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Message 12 of 15

Re: Bt infinity

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It's possible there's no room left in the FTTP equipment or simply a records issue.

I suggest contacting Openreach via the webform on their website.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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Beginner
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Message 13 of 15

Re: Bt infinity

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I'll give it a go. They sent me a ref number but that's all.
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Aspiring Contributor
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Message 14 of 15

Re: Bt infinity

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i wouldn't get your hopes up , my infinity is worse than my old copper one, one minute it's 50 Mb , the next 0.005

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Beginner
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Message 15 of 15

Re: Bt infinity

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Has to better than 2Mbps.
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