They would most likely have a home hub 5, but I am not sure about the UHD box, but if you have paid for an install, then I would imagine they would bring on with them.
Is there any chance that the equipment may have been sent to another address, have you recently moved?
I'm sorry your equipment didn't arrive. If its saying awaiting dispatch is could be that was a delay with the warehouse and it could arrive tomorrow. I'll be able to take a look at this for you, if you like.
You can send me in your details using the "Contact The Mods" link found in my profile?
If you click on my username you should see the "Contact The Mods" link in the "About Me" section of my profile. Unfortunately I'm unable to deal with service request through PM.