We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Hi @Scott83 and welcome.
It sounds like you've done as much as you can from you side so drop me over an email with your details and I'll see what can be done. You'll get the contact the moderators link in my profile.