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anaffaloon
Beginner
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Message 1 of 4

Bt mobile to bt mobile - need a PAC? Why?

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I'm a current Bt Bb anywhere/mobile customer and have signed on to the new bt mobile deal. Received Cims and get told to contact previous supplier for Pac codes. Now been on phone for 20 mins!
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Keith_Beddoe
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Distinguished Sage
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Message 2 of 4

Re: Bt mobile to bt mobile - need a PAC? Why?

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In the letter you received, it tells you to ring the 0800 number. When you do, they order the SIM for you, and also give you the PAC code to allow BT to move you from the BT Mobile (Vodaphone) to BT Mobile (EE).

 

Be aware, if you use Broadband Talk, you will lose it if they move you onto a different broadband package.

 

 

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anaffaloon
Beginner
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Message 3 of 4

Re: Bt mobile to bt mobile - need a PAC? Why?

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No mention of the PAC requirement when ordering - systems not quite tied together yet.
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Keith_Beddoe
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Message 4 of 4

Re: Bt mobile to bt mobile - need a PAC? Why?

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The lady I spoke to on the phone was very helpful. Asked me if I was on BBA, and wanted my number ported. She asked for my number, went away for a short while, then came back on the phone with my PAC number.

 

I entered the info into the webpage, and my number was ported two days later.

 

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