cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
BrickSmith
Contributor
459 Views
Message 1 of 3

Bt package downgrade question

So a few months ago i rang bt with the intention to remove bt tv but keep bt sport on my sky platform but i was told that was not possible (i had been with bt tv for years so i don't think i was locked into a contract) which i know now the person i spoke to was either misinformed or there was a miscommuntication somewhere.

 

I ended up getting a discount where i pay £10 a month for entertainment max which i thought included bt sport but i'm paying another £7.50 on top of that. I know as i'm now on a new contract i most likely won't be able to remove bt tv completely but would i be able to downgrade to the bt starter pack with bt sport or am i stuck paying for entertainment max which i don't want.

 

Also i also have bt sport on my sky platform as well as my bt tv box, am i paying for both or is the discount for having bt infinity still in affect.

 

Thanks.

0 Ratings
2 REPLIES 2
BrickSmith
Contributor
415 Views
Message 2 of 3

Re: Bt package downgrade question

Can anyone help with this?

0 Ratings
gg30340
Distinguished Sage
Distinguished Sage
406 Views
Message 3 of 3

Re: Bt package downgrade question

If you contact the BT billing team on live chat they should be able to help

 

Live Chat

0 Ratings