Bt sport app error

[Silkandsphinx]

I've recently changed my password on my btsportapp and since then I cannot log in anymore as error code id004 comes up... I've tried to reinstall app and everything else but I won't work, my internet connection is fine as I watch and browse videos etc..
help please

[NeilO]

@Silkandsphinx sorry about that, do you have a data compression app on your device as this can also cause this error code? 

[Silkandsphinx]

I don't think so
I've spoke to someone at bt and they told me that my email address seem to be the problem,but my email is fine so I don't really understand
How do I check if I have a data compression app?

[NeilO]

@Silkandsphinx It would be in your list of installed apps on the device but if the help desk have advised it's your email it could be a problem with your BT ID. Are you able to login to www.bt.com/mybt with your login details?

[Silkandsphinx]

Yeah I can log in with my bt ID in mybt no problem...just seems really odd,I never had any problems,but since the reset of my password all of this has happened..the app itself was updated a couple of days ago too.

[NeilO]

@Silkandsphinx Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

[Silkandsphinx]

Ok I've done so thx

[ColinB_Sport]

Hi @Silkandsphinx,

Just to double check the error code, it's an ID004 message that you're seeing, is that right? Are you using Android/iOS?

If it is ID004 then it's not going to be related to your account. Could you try uninstalling/reinstalling the app?

Kind Regards,

Colin

[Silkandsphinx]

Yes the error code is ID004
I'm on a iOS
I've tried many times to delete and reinstall app
Same problem occurs.

[Silkandsphinx]

Both my iPhone and my iPad do the same thing
I have no problem watching it on the Tv though sky tho.
I can log in into MYBT
But when I try to log into the bt sport app the same error comes up..my internet connection is fine.
This problem started when I had to reset my password.