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tizz
Aspiring Contributor
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Message 1 of 11

Bt standard broadband interleaving.

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I've rang the bt support team 4 times wasting atleast an hour of my day. All I wanted to do was turn off the interleaving option so I have a better gaming connection but no one knew what I was talking about and I kept on being referred another apparent expert. Sorry I have no more patience in waiting on the phone to hear the same **bleep** thing. Can anyone please help or suggest a direct number that would help??
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Keith_Beddoe
Distinguished Sage
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Message 2 of 11

Re: Bt standard broadband interleaving.

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Which BT home hub do you have?

 

Interleaving is automatically applied if the error rate on the line is excessive.

 

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tizz
Aspiring Contributor
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Message 3 of 11

Re: Bt standard broadband interleaving.

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I have the bt hub 4.0.
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Keith_Beddoe
Distinguished Sage
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Message 4 of 11

Re: Bt standard broadband interleaving.

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@tizz wrote:
I have the bt hub 4.0.

I was not aware that you could view the full ADSL statistics on the home hub 4, only connection speed and noise margin.

 

Where are you seeing the statistics that are showing that interleaving is on?

 

 

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tizz
Aspiring Contributor
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Message 5 of 11

Re: Bt standard broadband interleaving.

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I'm assuming it's on because my upload speed is rubbish. I also read that you have to request it to be turned off in order to enjoy online gaming although bt don't recommend it. How and where would I find my stats on my adsl stats on my hub?
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john46
Distinguished Sage
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Message 6 of 11

Re: Bt standard broadband interleaving.

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interleaving is applied to download speed not upload

use this link and select your hub type ad repost the details displayed http://www.kitz.co.uk/adsl/frogstats.php
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tizz
Aspiring Contributor
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Message 7 of 11

Re: Bt standard broadband interleaving.

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Sorry if I'm coming across as abit stupid but what details did you want me to repost? I found my router and got into the hub but I really don't understand the advanced settings jargon?
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john46
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Message 8 of 11

Re: Bt standard broadband interleaving.

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just post the results of the help desk page in the advanced settings
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tizz
Aspiring Contributor
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Message 9 of 11

Re: Bt standard broadband interleaving.

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I got into the helpdesk page, problem is I can't post a screen shot and I don't know how to copy and paste on a phone. Latency type: interleaved, ADSL up time 5days, bandwidth: 1078/19870, data sent and received 822.6 mb / 17.6gb, firewall: default , VPI/VCI : 0/38,
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john46
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Message 10 of 11

Re: Bt standard broadband interleaving.

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you have the maximum upload speed for ADSL2+ no provider can give you faster unless you move to fibre
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