cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
aidencharles
Aspiring Contributor
2,231 Views
Message 1 of 10

Bt tv player and app not working

I have a youview + box and entertainment plus package. The TV chanels work fine as does itv bbc players, now tv etc. But BT TV player won't load, just comes up with an information page. And the TV anywhere app won't load on the phone, says I don't have the subscription when I should.

Phoned bt, made me turn it all on and off several times and couldn't get it working. Now they want to send an engineer when I'm 99% sure the issue is not with the box or the Internet but with them setting up my account incorrectly. Any bt on here that can have a look and fix it so I can cancel the engineer, I've seen others get it sorted. Ta.
0 Ratings
9 REPLIES 9
Sport-Tower
Retired BT Expert
2,189 Views
Message 2 of 10

Re: Bt tv player and app not working

Hi,

 

sorry to hear you're having trouble with the service. Please can you message me your landline number and i'll take a look into it for you.

0 Ratings
Sport-Tower
Retired BT Expert
2,158 Views
Message 3 of 10

Re: Bt tv player and app not working

Hi Aiden,

 

Please can you restart both your Homehub and YouView STB and retest, I believe i have found the issue

0 Ratings
joylonwagg
Aspiring Contributor
2,139 Views
Message 4 of 10

Re: Bt tv player and app not working

Hi , I have a similar problem. No catch up on BT TV homepage on You View box. Have rebooted everything. Please advise, thanks.
0 Ratings
aidencharles
Aspiring Contributor
2,117 Views
Message 5 of 10

Re: Bt tv player and app not working

Hi Sport-Tower partial success, my app now works but the BT TV player is still inactive
0 Ratings
aidencharles
Aspiring Contributor
2,116 Views
Message 6 of 10

Re: Bt tv player and app not working

0 Ratings
Sport-Tower
Retired BT Expert
2,100 Views
Message 7 of 10

Re: Bt tv player and app not working

Can you tell me what happens when you launch the BT Player?

0 Ratings
aidencharles
Aspiring Contributor
2,083 Views
Message 8 of 10

Re: Bt tv player and app not working

@Sport-Tower Just some adverts / information screen comes up
0 Ratings
JohnC2
Moderator
Moderator
2,032 Views
Message 9 of 10

Re: Bt tv player and app not working

Hi @joylonwagg Sorry you were having a similar problem. 

 

If you are still experiencing this problem then send us your details and we will be happy to help you with it. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

0 Ratings
JohnC2
Moderator
Moderator
2,015 Views
Message 10 of 10

Re: Bt tv player and app not working

Hi @aidencharles Sorry you are still having this issue.

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

0 Ratings