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Aspiring Contributor
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Message 1 of 24

Bt tv player and bt sports not working on you view box

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I have just had BT tv, broadband and phone installed, all working fine apart from the bt player and bt sports (sports works on my phone but not through the you view box) been on live chat and gone through all steps (factory reset etc) all to no avail, seen a few people have success with these forums so thought I'd try myself any help would be greatly appreciated 🙂
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Distinguished Guru
Distinguished Guru
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Message 2 of 24

Re: Bt tv player and bt sports not working on you view box

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Hi @Dave73,  welcome to the forum.

 

a quick question.

 

was it today that yourbroadband installation occurred ?

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Aspiring Contributor
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Message 3 of 24

Re: Bt tv player and bt sports not working on you view box

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Hi @zulu17,
The installation was yesterday
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Distinguished Guru
Distinguished Guru
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Message 4 of 24

Re: Bt tv player and bt sports not working on you view box

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Thanks for responding ... I take it the BT player does appear as an option but won't load ?

 

Can you also confirm that the other players say BBC iplayer load and play successfully ?

 

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Aspiring Contributor
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Message 5 of 24

Re: Bt tv player and bt sports not working on you view box

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Yeah, I've got the bt logo, and the button on the remote but both of these just bring up an information page about bt player, bt sport doesn't work, all other players work fine, in fact I'm watching itvplayer right now
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Distinguished Guru
Distinguished Guru
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Message 6 of 24

Re: Bt tv player and bt sports not working on you view box

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There can be many explanations for the BT sport live channels not functioning but if the BT player isn't it strongly suggests a BT setup of your subscription issue .. I will alert the moderators so check the thread tomorrow morning for further advice.

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Aspiring Expert
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Message 7 of 24

Re: Bt tv player and bt sports not working on you view box

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So we have BT players down five on demand playing up must be spreading BT is doing nothing about it
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Aspiring Contributor
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Message 8 of 24

Re: Bt tv player and bt sports not working on you view box

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I spoke to someone on the live chat feature ando they insist my account has the TV subscription setup, but the troubleshooting page tells me my account doesn't have a bt tv attached to it, so they were no help,other than offering to send an engineer out (which could cost me £129.99 if the equipment isn't at fault) lol will check back here in the morning
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Moderator
Moderator
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Message 9 of 24

Re: Bt tv player and bt sports not working on you view box

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Hi @Dave73 Sorry that some of your BTTV services are not working. 

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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Aspiring Contributor
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Message 10 of 24

Re: Bt tv player and bt sports not working on you view box

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Hi @JohnC2

Sent contact 

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