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Matty_riddell
Beginner
1,043 Views
Message 1 of 8

Bt tv still not activated

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Got everything set up yesterday and was told my box and the bt sports would all be working by 12 yesterday, it's still not activated. No joy with customer services at all.
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7 REPLIES 7
Matty_riddell
Beginner
1,030 Views
Message 2 of 8

Re: BT TV error message BTP_20000

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Exactly the same problem - how can BT not sort such a common issue that apparently everyone is having

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DavidM
Moderator
Moderator
1,002 Views
Message 3 of 8

Re: BT TV error message BTP_20000

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Hi @Matty_riddell and thanks for posting. 

 

I'm sorry you're having problems with the error code. I'm assuming you've tried the self help at 'BTP' error codes on BT TV so please drop me over an email with your details and I'll look into it for you. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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Matty_riddell
Beginner
997 Views
Message 4 of 8

Re: Bt tv still not activated

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@DavidM yeah I've tried all the self help things and I'm having no joy, can't fine the contact moderators link, can I just private message you on here? - what details do you require?

Thanks Matthew
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DavidM
Moderator
Moderator
989 Views
Message 5 of 8

Re: Bt tv still not activated

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Thanks for getting back @Matty_riddell.

 

If you click on my profile you'll see ****click here to contact the moderators****. Just complete and submit that webform and either myself or one of the other moderators will be in touch.

 

Cheers

 

David

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Matty_riddell
Beginner
984 Views
Message 6 of 8

Re: Bt tv still not activated

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Hi that's all done now, submitted the form and got a reference number, thanks for your help
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PaddyB
Moderator
Moderator
926 Views
Message 7 of 8

Re: Bt tv still not activated

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Hi @Matty_riddell,

 

I gave your mobile number a quick call, I'm sorry I didn't get speaking to you. Did you get a chance to test your BT TV service last night and is the service back working okay?

 

If you're still experiencing issues with the service, please get back to me.

 

Thanks

 

PaddyB

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PaddyB
Moderator
Moderator
902 Views
Message 8 of 8

Re: Bt tv still not activated

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Hi @Matty_riddell,

 

Thank you for taking my call, I'm happy to hear that your BT TV service is back working as it should Smiley Happy

 

Thanks

 

PaddyB

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