We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Just to briefly update. We now have a broadband service as of a few days ago following the long awaited upgrading of our exchange.
This forum seemed to have produced the only helpful and useful response from bt.
Genuine thanks to Neil who not only e-mailed me but actually called us (twice) to discuss the issue and check broadband was actually working. It was a pleasant surprise to be put in touch with someone who took ownership for the issue. If only all my contact with bt had been of this quality!