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HackneyMan
Contributor
4,231 Views
Message 1 of 23

Bt wifi App on Windows phone

I have noticed that since I upgraded my phone to the Windows 10 Anniversary update the BT wifi App crashes when you try to connect to a BT wifi hotspot. You therefore have logon to the hotspot via the browser. The BT wifi app has never been perfect but it is now completely unusable. Has anyone else had this problem?

22 REPLIES 22
gg30340
Distinguished Sage
Distinguished Sage
4,229 Views
Message 2 of 23

Re: Bt wifi App on Windows phone

Have you tried uninstalling the app then switching your phone off and back on then re-installing the app?

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HackneyMan
Contributor
4,211 Views
Message 3 of 23

Re: Bt wifi App on Windows phone

Thanks I have re-installed the app as you suggested but unfortunately it is still crashing. After the App crashes the phone is still linked to the BT wifi hotspot and the only way I can connect is to go through the browser logon procedure. From what I've heard this is one of many incompatibilty issues with the Windows 10 Anniversary Update.

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TheJackah
Beginner
4,206 Views
Message 4 of 23

Re: Bt wifi App on Windows phone

Hi HackneyMan,

Do you have an SD card available?

1. Uninstall BT WiFi
2. Go to Settings > System > Storage and set the Apps install location to the opposite of its current selection
3. Go to Store, download BT WiFi

See if that works.
Posted from Windows 10 Mobile | Lumia 950 XL
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HackneyMan
Contributor
4,201 Views
Message 5 of 23

Re: Bt wifi App on Windows phone

Hi TheJackah

 

I am ahead of you and have tried to reinstall it on the mobile phone and the SD card and the BT Wifi App still crashes. I should mention that I can open the BT wifi App but it is when I go back to it from the phones wifi settings that it crashes instead of signing into the BT wifi hotspot. So until either BT and/or Microsoft fix what is causing the problem I will just have to do it the old fashioned way via the browser.

 

Thanks for your suggestions

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cubwolf
Beginner
4,186 Views
Message 6 of 23

Re: Bt wifi App on Windows phone

I have an issue as well since the update.

I had to reinstall my apps and the BT Wifi one opens but during the set up where it asks you to go to wifi settings and then click back it doesnt do anything apart go back to that screen.

 

Its a pain having to log in everytime via the browser.

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HackneyMan
Contributor
4,138 Views
Message 7 of 23

Re: Bt wifi App on Windows phone

Come on BT release a fix to the BT wifi app so that it works with the Windows 10 mobile Anniversary update.

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gg30340
Distinguished Sage
Distinguished Sage
4,136 Views
Message 8 of 23

Re: Bt wifi App on Windows phone

Have you tried contacting the BTWifi app developers or leaving a message on the App download site.

 

btwifi.app.feedback@bt.com

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HackneyMan
Contributor
4,134 Views
Message 9 of 23

Re: Bt wifi App on Windows phone

No I haven't but I will. Thanks

 

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TheJackah
Beginner
4,108 Views
Message 10 of 23

Re: Bt wifi App on Windows phone

Ignore my first response. Since moving to BT Mobile today, I too experience app crashes for the BT WiFi app on Windows 10 Mobile.
Posted from Windows 10 Mobile | Lumia 950 XL
0 Ratings