Bt youview 4k uhd box issue

[DarrenW]

One of our TV engineers may be able to assist as they carry some testing equipment, if you're not up for one of our engineers attending then perhaps a forum mod can help you with your account

@NeilO 

[Yorkey64]

How do I return the first dtr t4000 that was sent 

I have decided to keep the second one and try a few more things that have been posted on the community site that may resolve the Freeview channel issues and continue with my bt TV package

[DarrenW]

@Yorkey64 I'll send a free returns kit in the post for you

[Yorkey64]

Thank you for doing that most appreciated

[dingaling]

Welcome to my world!

The same with me. The new hub reports varying signal quality from 60% to 90% and yet cannot display more than a handful of main channels.

I gave it a week, tried changing cable connections, unplugging signal booster to go direct etc.

In the end put my old youview hub back and happy days reporting 91% signal strength and 100% strength.  Just living with the sticky remote that was a problem.

Conclusion: BT used cheap components in the UHD hub box and it's a pile of rubbish.