Well I have beenw with BT for over a year, and yes Billing have made some mistakes I was even given a special billing phone number 0800 553311 at the begning to do their errors but the always sorted it, however this time they have over charged me by £180 and have dragged their feet, spoke to me in a derogitive manner, hung up on me and passed me from pillar to post from country to country only to have part of the over charge refunded and blamed for a failed order.
So today I have cancelled and closed my account, they took broadband off me due to their error and vision too and have disconnected my number from the exchange so that I have to get a new line installed with a better provider.
I am utely disgusted an am lodging a complaint with BT and OFCOM.
They kept on saying oh we dont want to loose you as a customer but have bullied, intimidated and not offered any compensation or support to keep me.
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How do I Email Stephanie the Moderator with the Details that she wants or do i post them on here
I strongly suggest that you don't put any personal info on here
These forums are public - for all to see!
If you click on Steph's name (her profile), it'll show the email address to use
But I'll post it anyway - email@example.com