Hi all ,
the bt phone cable coming into my house has burnt through in the junction box from the outside cable (goes through my window sill and looks old).There is no bt master box for the phone in the house would i have to pay for a new over head cable and master box?
ps cant find any phone numbers to get help
You should have a master socket somewhere, even if it's one of the old-style ones. It's usually the first one the line connects to. The exception is if someone's previously done a DIY bodge job.
If the line is faulty, it's BT's responsibility to fix it at their expense. The exception is if you broke it. Internal extensions aren't BT's problem, and they may charge to fix them.
BT's fault line is 0800 800 151.
How is the phone connected to the line? If it's an old BT phone that's hard-wired to the incoming phone line, then BT should fix that, and really ought to install a master socket at their expense. If it's a plug-in phone, then what makes you think that you don't have a master socket?
just be warned that you could be liable to a callout charge.