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Raithegr81
Beginner
545 Views
Message 1 of 9

By reward not arrived

Hi struggling to get my reward for signing upto BT mobile.

I have had numerous live chats all promising a result In X days. To which none have resolved the issue.

Also had many a promised call regarding this that have never happened.

Signed up in October and still no voucher!

Any help would be great.

Cheers
Ryan
Tags (1)
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8 REPLIES 8
Keith_Beddoe
Distinguished Sage
Distinguished Sage
538 Views
Message 2 of 9

Re: By reward not arrived

Welcome to this user forum.

 

Provided that you have already claimed your voucher on this link

 

BT Mobile iTunes or Amazon vouchers

 

 

You can contact the voucher team here - Contact BT

to chase it up.

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Raithegr81
Beginner
526 Views
Message 3 of 9

Re: By reward not arrived

Hi , 

 

Thanks for the quick reply. I'm sure I did this early in my follow up process. 

 

I just get emails now asking if I've received the voucher and if so the complaint will be closed.

 

Ive even had a letter from BT giving me details about going to the ombudsmen. 

 

I'd rather they just sort the problem. Sounds like an even longer unnecessary process for me to follow. 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
524 Views
Message 4 of 9

Re: By reward not arrived

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Raithegr81
Beginner
515 Views
Message 5 of 9

Re: By reward not arrived

Perfect sounds like that will be a great help.

Thank you
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NeilO
Moderator
Moderator
505 Views
Message 6 of 9

Re: By reward not arrived

@Raithegr81 We'll be happy to chase this up for you, please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

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Raithegr81
Beginner
484 Views
Message 7 of 9

Re: By reward not arrived

Hi, thanks for getting to me so quickly.

I have responded and filled in the relevant details.

Thanks
Ryan
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DavidM
Moderator
Moderator
450 Views
Message 8 of 9

Re: By reward not arrived

Hi @Raithegr81,

 

I tried calling today, sorry I missed. I've had confirmation that the voucher will be processed and sent to you. You should receive it within the next 21 days. Can you post back and let me know when you have it?

 

Cheers

 

David

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Raithegr81
Beginner
433 Views
Message 9 of 9

Re: By reward not arrived

Hi David.

Firstly thanks for your help with this.

But I have been receiving mixed messages from "voucher team" saying they cannot send my voucher until further investigation.

The reference on there email is : 171205-011101.

If that helps. I have to say they have been shocking to this point.

So just thought I'd update you on what they are upto.

Just concerned they are preventing my voucher from coming as you or your colleagues said it would be here in 20 days.

Thanks
0 Ratings