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I've upgraded from BT broadband to Infinity 1. The first OpenReach engineer connected my homehub 5 to the extension socket in my study as had been homehub 3. This delivered 19mbps download and a poorish 1.5mbps upload (and phone problem!). The second OpenReach engineer corrected the phone fault but left me with a 8mbps download speed. The last OpenReach broadband technician moved my master socket and I now have my homehub 5 connected to it via the usual fibre plate/socket. Initially, download speed recovered to 15mbps and upload rose to 3.5mbps but gradually speeds have reduced until today they stand at 10.95mbps download and 2.82mbps upload. Ping latency is 50.75. When the first installation was achieving 19mbps the stated potential speed range was 18-27mbps and this is consistent with BT Broadband's estimate for speeds in my road. But, from visit number 2 as well as falling download speeds the potential speed range of 18-27mbps has collapsed too and today says it is in the range of 8.05mbps to 11.05mbps.
Although BT visit number 4 is on the cards, I am not confident that it will bottom my problem. Any thoughts?
Please enter your phone number into the following checker and post the results. Don't forget that this is a publically viewable forum so do NOT include your phone number when you post the results: http://dslchecker.bt.com
Run the following speed tester. When the first test completes, click the "Further Diagnostics" button. In the ADSL/Fibre to the cabinet box, enter your phone number and run the second test. When second test completes, post the results: http://speedtest.btwholesale.com
What estimate did BT give you when you signed up for Infinity?
can you go to hub manager then troubleshooting then helpdesk and post 1-12
Sorry, no such 1 to 12 exists. I go to hub manager, then troubleshooting, this click on helpdesk in the menu bar and then all is shows is an image of homehub 5 under a "settings" heading.
Have now found what I think you need from within settings:
1. Product Name: HomeHub5 2. Serial number: +076284+1530003549 3. Firmware version: v0.07.03.0814-BT (Type B) Last updated [Unknown] 4. Board version: 01 5. VDSL uptime: 0 days, 02:51:04 6. Data Rate: 3549 / 11877 7. Maximum Data Rate: 3542 / 17509 8. Noise Margin: 6.2 / 10.1 9. Line Attenuation: 0.0 / 27.8 10. Signal Attenuation: 0.0 / 0.0 11. Data sent/received: 16.8 MB / 101.2 MB 12. Broadband username: email@example.com