the mods are currently busier than normal their wait is typically 6 working days this excludes weekends it has currently been only 4 working days
In due respect John, it has been another 3 days since your comment about the speed of response. I also emailed David who confirmed that 'my email was at the top of the list'
This would appear to be indicative of the service standard provided - just a quick glance up and down the forum topics would seem to confer with this
Another day - still no contact.
It's good to see that using this system a moderator will take personal ownership of the problem and sort it out...... Then again?
Thanks for posting. I can see this is with our escalations team and they're due to call you again tomorrow.