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Message 31 of 34

Re: CROOKS - 25 days and no where near my advertised speed What Next

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Moderators help requested
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Message 32 of 34

Re: CROOKS - 25 days and no where near my advertised speed What Next

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Hi Nuck123,

 

I'll be able to take a look at your connection and run a few checks on your line. Please can you send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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Message 33 of 34

Re: CROOKS - 25 days and no where near my advertised speed What Next

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An Openreach engineer arrived this morning as I was leaving for work. There was no issue in the house and slight resistance on the line in a couple of places. That said it has been reset and currently working at 51Meg. I have also engaged Virgin and they have confirmed they have a cable running past my property and with a bit of work can provide me with a connection so I will get that work done and leave BT ASAP for a 200meg connection.

 

Thank you all for your help its a shame it took 26 days and hours of calls to get here.

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Message 34 of 34

Re: CROOKS - 25 days and no where near my advertised speed What Next

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now engineer has got your connection fixed and back within estimated speed you will need to pay the cancellation fee to get out your contract  still may be worth it to get a 200mb connection



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