CWMP: session closed due to error: Could not resolve host
I have been having issues for a couple of weeks now with the broadband disconnecting and reconnecting, I often work via home and use a VPN which is very sensitive to the constant dropping of the connection. Work have provided me with an LTE modem to use given the issues I am having.
I spoke with Technical Support who opened an fault No - VOL051-************ but this has been today closed with no resolution.
I have the router connected to the test port have tried all 3 of the filters that BT send originally and have performed the 17070 Opt2 (Line was silent). I have a SamKnows box which offers a load of additional stats if required.
I am not sure what to do next, do I get back on to Technical Support or Customer Services?