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Distinguished Sage
Distinguished Sage
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Message 21 of 38

Re: Cabinet Installation

You need to try and contact mod who was helping you - reply to one of their emails?



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Contributor
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Message 22 of 38

Re: Cabinet Installation

Cheers.

I have sent him an email now to find out what profile am I currently on.

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Contributor
287 Views
Message 23 of 38

Re: Cabinet Installation

I have sent emails to the first moderator and the one who was sending me emails to find out what profile I am on but have not received any reply yet.  That was two days ago.

 

Please tell me what I am on and if I am still on ADSL Max, could you kindly move me please?

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Distinguished Sage
Distinguished Sage
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Message 24 of 38

Re: Cabinet Installation

your last stats still showed adslmax  have the stats changed?



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Contributor
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Message 25 of 38

Re: Cabinet Installation

My router has been up for nearly 5 days.

How do I get new stats as this seems to appear in the log when reconnection occurs?

 

Decided to bite the bullet and restarted router.

 

Here are the stats

 

13:12:17, 23 Jun.( 93.040000) DSL noise margin: 14.20 dB upstream, 6.10 dB downstream
13:12:17, 23 Jun.( 92.250000) DSL line rate: 448 Kbps upstream, 7128 Kbps downstream
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Distinguished Sage
Distinguished Sage
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Message 26 of 38

Re: Cabinet Installation

still adslmax



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Contributor
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Message 27 of 38

Re: Cabinet Installation

Thank you.

 

Ok so is there anyway a moderator can check to see whether the order went through and if it did, perhaps be able to give me a reason why it is still on ADSL Max

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Distinguished Sage
Distinguished Sage
249 Views
Message 28 of 38

Re: Cabinet Installation

see if a mod will give you an update



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Moderator-Retired
240 Views
Message 29 of 38

Re: Cabinet Installation

Hi peterh42, 

 

David is your case handler and he is not in the office today. He has your email and he will be in touch tomorrow to clarify what is happening. 

 

Thanks,

OlgaC 

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Contributor
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Message 30 of 38

Re: Cabinet Installation

ok  thank you for looking into it.

I will look forward to his reply.

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