You need to try and contact mod who was helping you - reply to one of their emails?
I have sent emails to the first moderator and the one who was sending me emails to find out what profile I am on but have not received any reply yet. That was two days ago.
Please tell me what I am on and if I am still on ADSL Max, could you kindly move me please?
your last stats still showed adslmax have the stats changed?
My router has been up for nearly 5 days.
How do I get new stats as this seems to appear in the log when reconnection occurs?
Decided to bite the bullet and restarted router.
Here are the stats
|13:12:17, 23 Jun.||( 93.040000) DSL noise margin: 14.20 dB upstream, 6.10 dB downstream|
|13:12:17, 23 Jun.||( 92.250000) DSL line rate: 448 Kbps upstream, 7128 Kbps downstream|
Ok so is there anyway a moderator can check to see whether the order went through and if it did, perhaps be able to give me a reason why it is still on ADSL Max
see if a mod will give you an update
David is your case handler and he is not in the office today. He has your email and he will be in touch tomorrow to clarify what is happening.