Call Divert

[chrissiegibson]

I am disappointed in the Call Divert service.

I have it set up to divert to my mobile if the phone is not answered or busy.

It takes a long time for the call to be put through and in the meantime there is an annoying message which is repeated three times. It does not sound at all professional.

I used to be with Virgin and their divert system was much slicker.

I would like to get rid of the annoying message - any chance?

Why does it take longer than Virgin?

PS the Infinity Broadband is a lot quicker which is why we changed.

[john46]

the delay depends on the setting this link may help http://btbusiness.custhelp.com/app/answers/detail/a_id/7684/~/how-do-i-divert-calls-from-my-phone%3F

[chrissiegibson]

Hello John,

The system works well when the BT phone is engaged - it goes straight through.

However if the phone is unanswered, there is a delay whilst the call is being put through and the message "this call is being diverted" is repeated 3 times. It sounds so anonymous. I'm not sure why it cannot be as quick (after the 15 seconds) as the process for when it is engaged.

Any ideas?

[john46]

The announcement is there to prevent a caller hanging up while giving the person receiving the call answers the call if at home and the service on divert