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Beginner
891 Views
Message 1 of 4

Call Divert

I am disappointed in the Call Divert service.

I have it set up to divert to my mobile if the phone is not answered or busy.

 

It takes a long time for the call to be put through and in the meantime there is an annoying message which is repeated three times. It does not sound at all professional.

 

I used to be with Virgin and their divert system was much slicker.

 

I would like to get rid of the annoying message - any chance?

Why does it take longer than Virgin?

 

PS the Infinity Broadband is a lot quicker which is why we changed.

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3 REPLIES 3
Distinguished Sage
881 Views
Message 2 of 4

Re: Call Divert

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Beginner
873 Views
Message 3 of 4

Re: Call Divert

Hello John,

 

The system works well when the BT phone is engaged - it goes straight through.

However if the phone is unanswered, there is a delay whilst the call is being put through and the message "this call is being diverted" is repeated 3 times. It sounds so anonymous. I'm not sure why it cannot be as quick (after the 15 seconds) as the process for when it is engaged.

Any ideas?

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Distinguished Sage
866 Views
Message 4 of 4

Re: Call Divert

The announcement is there to prevent a caller hanging up while giving the person receiving the call answers the call if at home and the service on divert
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