I just wanted to voice my utter disgust at how you I have been treated in relation to a call out charge. I originally calledi nto simply order a BT Vision remote, the helpful chap at one of your Indian call centres advised me that there was a buzz on my line and after going through some checks decided an engineer was required. The engineer visted and said there was nothing wrong and it was my phone, which it wasn't as I now have a different phone and the original check were done with a different phone also.
My latest bill has come with a £130.00 charge for an engineer visit, which only happened the second tiem round after a wasted day, for fixing a fault which wasn't even fixed. Add to this I didnt't even originally report the fault you can imagine my anger.
Today I am told through the normal legal waffle that I have obliged ot the charge as per terms and conditions, even though that:
a) I didn't report the fault in the first instance and
b) The fault was even fixed
I am also told that another engineer can be booked, yeah right!
I have also now got to wait 2 working days to speak to someone important enough to even consider this charge being removed. Pathetic!
I would also like your procedure for how I claim for loss of earnings, because as you can tell, I am now going to need them. I am self employed and waiting in for 2 days has cost me money, somethign I originally was going to overlook but what's good for the goose is good for the gander,
I really hope this informaiton is absorbed, I understand charges, but please don't assume I'm an idiot.
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