I got the email last November so I signed up via the webpage for the free caller display, got my bill and been charged! utterly useless
They sent me an email back in October informing me of the price changes. Copied and pasted below... as you can see, the terms and conditions cleary say Opt-in required. I only ever had the services fee as part of BT Privacy with Caller Display, so assumed I would have to opt into the charges. How wrong I was! Had been automatically opted in.
After speaking to customer services today though, the services have been cancelled, and I have had the charges refunded.
Changes to your BT account.
We're changing our prices in January.
From 4 January 2014, we're putting some of our prices up. Line rental will go up by just 3.5 per cent – from £15.45 to £15.99 a month. We're also making changes to some of our call, broadband and Sky Sports prices. You'll find all the details here.
BT Answer 1571 and BT Privacy with Caller Display.
In January, BT Answer 1571 is changing. You'll be able to keep more messages for longer and check them remotely. From 4 January 2014 this service will be £1.75 a month.
If you have BT Privacy with Caller Display it will cost you £1.75 a month from 4 January 2014. But you can sign up and get BT Privacy with Caller Display free for a year (a new 12-month line rental contract applies).
Sign up for free BT Privacy with Caller Display and manage your calling features here.
No change to Line Rental Saver.
Line Rental Saver will stay at the equivalent of £11.75 a month when you pay a year in advance. That's 25% off compared to the standard line rental.
Free calls from your mobile with BT SmartTalk.
From 4 January you can get 60 minutes of free mobile calls every month with the BT SmartTalk app. You will get these calls every month across 2014. You can save money on calls from your mobile to 0870, 0845, 0800 numbers, UK* landlines or mobiles. Sign up before 31 January 2014.
You can get the full details here.
Thanks for choosing BT.
Managing Director, BT Sales and Service
Terms and conditions
*Calls of up to an hour to 01, 02 and 03 numbers, excluding the Channel Islands. Other exclusions apply.
1. BT Answer 1571: Opt-in required. Until 3 January 2014, a minimum call commitment applies. You must make two chargeable or inclusive calls a month (excludes calls made with Broadband Talk) or you will be charged £2.00 per month. From 4 January, this previously free service will cost £1.75 a month and the minimum call commitment will be removed.
2. BT Privacy with Caller Display: Opt-in required. Includes registration by BT on the Telephone Preference Scheme (TPS) and Caller Display. Until 3 January 2014, a minimum call commitment applies. You must make two chargeable or inclusive calls a month (excludes calls made with Broadband Talk) or you will be charged £2.00 per month. From 4 January, this previously free service will cost £1.75 a month and the minimum call commitment will be removed. Caller Display equipment required. Allow 28 days for activation of the TPS service. Terms apply.
3. Line Rental Saver: You can pay for your monthly line rental either by Direct Debit for £15.45 (rising to £15.99 on 4 January 2014) a month (standard line rental) or by paying £141 by credit/debit card for 12 months in advance (Line Rental Saver) which is equivalent to £11.75 a month. You'll need to pay any additional call charges by Direct Debit. You'll receive e-billing. Connection charges may apply and there's a 12-month minimum term for new connections. Exclusions and conditions apply.
4. BT SmartTalk: You'll need a BT home calling plan and an iPhone/Android smartphone connected to wi-fi or an internet connection. Use BT SmartTalk to access calls included as part of your calling plan, when using your smartphone. Five users per BT account. GMT time zone applies. International, Premium (09) and Personal (070) calls require an opt-in but are not included in this offer. Fair Use Policy applies. Excludes BT Basic. See bt.com/free60 for details. Terms apply. Offer ends 31 January 2014: 60 minutes of free calls per month throughout 2014 for BT SmartTalk customers. Each user (up to a maximum of 5) registered against your BT SmartTalk account will get the first 60 minutes of chargeable calls they make using the BT SmartTalk service free. Unused monthly allowance cannot be carried over to the following month or transferred between users on a single account. Value of free calls for each user will be shown on the account holder's bill and total value will be applied as a discount. BT reserves the right to end the offer at any time, including before the published end date.
The above deals are subject to availability, terms and prices may change during the contract period. See our terms and conditions at bt.com/terms
If this change means you want to end your service, you can do that by telling us within ten days of receipt of this email without needing to pay a charge for ending your contract early.
Please don't reply to this email – it's been automatically generated by our computer. If you need to get in touch, please use the contact links above. We sent this email to you from firstname.lastname@example.org because you are a BT customer.
Calls to 0871 cost a maximum of 10.2p per minute plus a 15p set-up fee; calls to 070 cost no more than 51p per minute, with a maximum set-up charge of 51p. See bt.com/personal/pricing
© British Telecommunications plc 2013. We're registered in England at 81 Newgate Street, London EC1A 7AJ (company number 1800000). All this information was correct 29 October 2013.
I don't recall getting that email above. The first I knew about the charge for caller display was when it appeared on January's bill. I've had it removed and had a refund.
Having asked around, most BT customers are getting on average 3-4 nuisance calls every day. Why would any legitimate caller withhold their number? If BT don't start offering this service for free they will lose many customers to Sky and other companies who do offer it free. BT are making money out if nuisance calls, end of....
I think if you are getting 3-4 nusance calls per day you need to register with TPS service, while not perfect will cut the number of calls. also have a read through this.
Legitimate callers such as the Police, Hospitals, Doctors surgeries, Social Work, Womans Refuges and many others with hold their numbers so that anybody within the house who did not receive the call will not know that they called. This is to protect victims such as beaten spouse, abused child, and privacy of person being called who might not want the household to know that they had been in contact with Police, or Doctor etc.
It's not my excuse it's a fact. They choose to with hold the number. It has nothing to do with caller display being charged for. Speaking of rubbish, what has most people using mobiles got to do with it. The services I mentioned generally don't use mobiles and anybody with a mobile can set their phone not to send their number if they don't want it to register on the callers phone.
I have no idea why some charge and some don't. What I do know though is I am not being charged so BT don't charge everybody, just depends what deal you are on.
Just to back up what gg30340 has said about the emergency services and similar is correct and I think is maybe a legal requirement related to client confidentiality.