Caller bypassing call blocker on BT8600

[paulthepensioner]

We have a BT 8600 and call blocker has been working fine for well over a year. But recently, one (and only one) blocked caller (Telemarketer for smart meters working for British Gas) has managed to bypass the block. Any thoughts of how? And any ideas what I can do about it?

[Keith_Beddoe]

Perhaps you have somehow added them to your phone directory by mistake, and now they can get through without announcing themselves? I assume you have set Call Guardian so unknown callers have to announce themselves?

Check your list of numbers to see if they are there.

[paulthepensioner]

Not on our contacts list - and still showing as blocked on the call log. I think they have found a workaround - the same way for example that some "official" callers used to override hiding your number?

[Keith_Beddoe · Accepted solution]

Does the caller`s number show on your phone? Are you sure that Call Guardian is turned on, otherwise it will still get through, even if its blocked?

[paulthepensioner]

Well done! It had been turned off for some reason. Have turned it back on and used custom mode to just block the "blocked" numbers. Thanks very much - I feel very stupid all of a sudden - but that is my normal mode nowadays

[JohnC2]

Good spot @Keith_Beddoe  well done 🙂

cheers
John