Appreciate any advice you can give, I have been in contact with BT mutliple times on this issue but not getting anywhere.
I'm getting random calls turning up on my account, also (possibly related) my internet has not gone quicker than 3MB for 2 months whilst this has been going on, for the 12 months before I have always had a consistent 10MB.
There is 100% no chance these calls are coming from my line but BT keep telling me they cannot see a fault on my line and will not be able to reund me - to be honest the refund isn't a huge concern but the problem is still ongoing.
Once every 2 or 3 days a call turns up on my account to the same number, or a slight variation (01932503344) lasting between 30 seconds and two minutes. I tried calling the number from my mobile and it rings once then gets a dialing tone. Calls are showing up at times I'm not in the house and at all times of day - no chance are they legitimate, don't even have a landline phone attached to the socket. 12 calls in this bill cycle so far, since 18th July.
Any idea what is going on or what I need to say to BT to get them to help?
No sky box, alarms or fuel montiors, new build flat I moved into about 16 months ago so no old systems left plugged in that I can think of. Thanks for the suggestions both.
BT homehub is the only things plugged into the ports, it was a new homehub sent through about 6 or 8 weeks ago. I was having issues with the internet when BT sent a new homehub, these calls do seem to have started after the new homehub arrived now I think about it.
Its possible your line is in itermittent contact with another. It can happen in the exchange if there is a loose bit of jumper wire, and may not show up on the line test.
A full quality check of your line is needed to see if there are any potential problems.
I have asked a moderator to provide assistance, they will post an invite on this thread.
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