Solved: Re: Can I cancel BT TV but keep Broadband/Phone?

drunner69 · ‎28-11-2017

Looking to save some money and would like to cancel some of my services.

Im happy to keep BT Broadband but would like to cancel the TV package (its only used upstairs & not that often!)

Is it possible to cancel this? Ive had a look but as usual the BT website is good at giving you info on adding services but not removing some!

XRaySpeX · ‎28-11-2017

You should be able to cancel BT TV alone if you've seen out its contract term

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gg30340 · ‎28-11-2017

See this link about cancelling BT services

http://bt.custhelp.com/app/answers/detail/a_id/13867/related/1/session/L2F2LzEvdGltZS8xNTExODU3OTc3L...

drunner69 · ‎06-12-2017

Yeah, ive seen that link but its not helpful, other than giving you a number that you call and stay on the line for 2 hours.

gg30340 · ‎06-12-2017

@drunner69 wrote:

Yeah, ive seen that link but its not helpful, other than giving you a number that you call and stay on the line for 2 hours.

Looks like that's what you'll need to do. There is no online facility to cancel packages or parts of them.

Try the Options Team 0800.800.030 they may be able to help.