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Newbie
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Message 1 of 5

Can I cancel landline without having to phone BT?

Can I cancel my landline without having to phone BT? there is always al ong wait and I don't need to discuss anything.

 

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4 REPLIES 4
Distinguished Sage
452 Views
Message 2 of 5

Re: Can I cancel landline without having to phone BT?

no you have to phone to cancel also if you are still in contract you will be charged cancellation fees
Newbie
429 Views
Message 3 of 5

Re: Can I cancel landline without having to phone BT?

Thanks for your reply. If I were to simply cancel my direct debit, this would effectively cancel the account? Incidentally I am unable to find out anywhere on the site whether I am tied to a contract or not and if a cancellation fee would apply. I do not want to phone.

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Distinguished Guru
Distinguished Guru
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Message 4 of 5

Re: Can I cancel landline without having to phone BT?

Live Chat should be able to tell you when your contract ends.

 

If you cancel your DD, BT would probably terminate your service eventually, but you would probably incur additional charges on the way. Better to phone I'd say. 

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Expert
394 Views
Message 5 of 5

Re: Can I cancel landline without having to phone BT?

just cancelling the DD is not the right way to go about it as you will be liable for any unpaid charges and charges for eventually cutting your connection off that way. best to just phone them and do it properly as they will need to make up a final bill

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