It's clearly a scam. They hook you with the £10 a month deal which is the cheapest I've found, then boost the bandwidth usage to blackmail you into upgrading to the £19.50 which is the dearest on the market. I told the sales person exactly what I use the internet for and he said the limited broadband would be fine. I've been misold.
Yeh it's always somebody elses fault and BT with its six million customers have to operate a scam to boost its customer base.
Perhaps you could explain how BT "boost the bandwidth usage to blackmail you into upgrading" It is you that uses the broadband to either upload or download. BT can not magically make you or your computer do that.
If they think they can help they will contact you via this thread.
If they don't think they can help me I'm fully prepared to kick up a fuss.
How on earth do you expect people to know what their exact internet usage is going to be before actually using the broadband service? Customers are reliant on the BT representive's expertise to advise them, on this ocassion their advice was terrible and arguably purposfully misleading in order to extort money out of the vulnerable. I have been missold and am prepared to complain to any and all watchdogs if this isn't resolved.
The only person who thinks it is misleading and a scam is you. How are they extorting money from you. You chose the cheapest package which you have now found doesn't suit your needs and all you can do is blame somebody else rather than accept YOU made a mistake.