johnmcbride1109
Aspiring Contributor
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Message 21 of 29

Re: Can I cancel?

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Hi Guys,

 

I'm still without a service, I've been pretty calm until now as I've always said problems do occur and Robbie and Paddy have been good at updating me but i haven't heard from them since last week.

 

The latest update is a fault with the line between my premise and the cabinet, the openreach guy that came out said it was underground?

 

My wife is expecting and we've been waiting around 2 months for this, an update of when they are going to sort the fault would be nice.

 

J

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johnmcbride1109
Aspiring Contributor
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Message 22 of 29

Re: Can I cancel?

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I seem to be in complete darkness now not heard anything since last Friday and no idea if and when someone is looking into the problem?

 

Billing kicked in 1 week and half ago too, for something I dont even have! 😞

 

Help!

 

 

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NeilO
Moderator
Moderator
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Message 23 of 29

Re: Can I cancel?

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@johnmcbride1109 I can see @RobbieMac is still looking after this for you and he is due to get in touch with you tomorrow. 

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johnmcbride1109
Aspiring Contributor
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Message 24 of 29

Re: Can I cancel?

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Hi, Robbie hasn't got in touch?

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JohnC2
Moderator
Moderator
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Message 25 of 29

Re: Can I cancel?

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Hi @johnmcbride1109 Sorry you weren't contacted. I have dropped @RobbieMac an email and he will pick this up when he is back in the office tomorrow.

 

cheers

John

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johnmcbride1109
Aspiring Contributor
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Message 26 of 29

Re: Can I cancel?

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Hi all, thanks @RobbieMac @JohnC2 etc for your help through this but 2 months without service and engineers not turning up etc and I'm just not happy with the compensation offered I'd like still like to cancel. Its actually insulting that the same service (infinity 1) is offered at £10/month currently and I've to pay double that after waiting so long. I'd have been happy if I'd just been put on that offer instead of daily compensation rate offered.

 

Can someone advise of the cancellation process? who to contact?

 

Thanks

 

John

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gg30340
Distinguished Sage
Distinguished Sage
485 Views
Message 27 of 29

Re: Can I cancel?

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You need to phone BT. It can not be done by email or online. Call 0800 783 1401

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johnmcbride1109
Aspiring Contributor
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Message 28 of 29

Re: Can I cancel?

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Thanks @gg30340

 

As this was a new line and I'm in my cooling off period do I get refunded my fibre connection fee? and will the line be disconnected or transferred to my new supplier? sorry for the questions!

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gg30340
Distinguished Sage
Distinguished Sage
465 Views
Message 29 of 29

Re: Can I cancel?

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I suspect that your line will be disconnected when you cancel and not be kept "live" until another provider takes it over but if you contact BT they should be able to answer those questions for you.

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