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tynecastle_21
Beginner
602 Views
Message 1 of 5

Can I change my hub phone number?

 

I'd like to know if it's possible to change my broadband hub phone number to the same one as my landline one?

I've had conflicting replies from BT.

Many thanks for any help in advance.

tyne

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4 REPLIES 4
Distinguished Guru
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Message 2 of 5

Re: Can I change my hub phone number?

Not sure what you mean by changing the number to your home number, It would not be possible to have 2 "lines" with the same number and I cannot see what benefit you would gain.

However it would be possible to give your BB Talk (hub phone) your existing home number and then give your home number a new number.

 

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tynecastle_21
Beginner
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Message 3 of 5

Re: Can I change my hub phone number?

Thanks for the reply - I wanted to change my hub phone number so it's the same as my landline one instead of it's 0560 one purely for convenience as I'd rather not have two separate numbers. 

I'd also like to see who's calling me as it doesn't tell me who's calling when my landline phone rings and I answer with my hub phone, I get the 'unknown caller ' message

 

Thanks again

 

tyne

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Distinguished Guru
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Message 4 of 5

Re: Can I change my hub phone number?

Ok on that, in that case as I said that is not possible.

If you wanted to set up caller display or in fact any other calling feature on your talk line, you can log into your BB talk account and set them all up for your self here https://service.btbroadbandvoice.bt.com/selfcare/consumerYourAccount

 

You can also change within the programming of your HH what phone rings when either the BB talk or home line is rung, check this out.

http://bt.custhelp.com/app/answers/detail/a_id/7718/c/345,1229,1232

 

 

 

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tynecastle_21
Beginner
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Message 5 of 5

Re: Can I change my hub phone number?

Many thanks for your help and for the links.

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