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liannempx
Beginner
243 Views
Message 1 of 4

Can I get a new Hub??

I have just upgraded to Unlimited BB on a new 12m contract? Can I get a new updated hub and if so how??

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3 REPLIES 3
john46
Distinguished Sage
238 Views
Message 2 of 4

Re: Can I get a new Hub??

you would have had to ask when you upgraded
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GordonC
Aspiring Expert
209 Views
Message 3 of 4

Re: Can I get a new Hub??

Be very careful. I started a new contract in July when I moved to Infinity and was told I would get a new hub, free connection and free delivery of the hub. Last week I received my latest bill which included £109 for a new Homehub and £30 for connection. They won't refund the charges until they've escalated to to a manager to listen to the phonecalls when I upgraded. They haven't come back to me as promised and have taken the direct debit including the incorrect charges. I now have to wait to get those back.......if they agree.

 

Funny thing is the charge for those still in contract was only ever £35 !!

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Ectophile
Distinguished Guru
207 Views
Message 4 of 4

Re: Can I get a new Hub??

It's a bit late now - you should have asked when you were haggling.  If you really want one, then BT sells them with a large discount to existing customers in their on-line shop.

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