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dash201
Aspiring Contributor
3,393 Views
Message 1 of 8

Can I just cancel Direct Debit?

Hi all, I have Phone, Net & Vision. When the contract is up, can I just cancel the direct debit and be done with it?

 

I won't be in the country, I don't want to renew.

 

In an ideal world, I would like to inform them now.

 

Any suggestions?

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7 REPLIES 7
pottyperson
Distinguished Guru
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Message 2 of 8

Re: Can I just cancel Direct Debit?

Not only can you cancel it, I would say it's a must. It's a sure way to avoid mistaken debits. That applies to all DDs when payments are completed, not just to BT.

 

Remember though that you have to give BT a month's notice of cancellation.

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pottyperson
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Message 3 of 8

Re: Can I just cancel Direct Debit?

Deleted - double post in error.

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dash201
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Message 4 of 8

Re: Can I just cancel Direct Debit?

That is my point though. I want to inform them now.

 

Any reason why I can't?

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dash201
Aspiring Contributor
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Message 5 of 8

Re: Can I just cancel Direct Debit?

And I don't want early cancellation as I would rather just pay for a service than give money for nothing and the mother can use the net etc until it ends
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pottyperson
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Message 6 of 8

Re: Can I just cancel Direct Debit?

The T&C (see below) say 30 days. Common sense would interpret this as a minimum requirement rather than 30 days exactly, no more, no less. But this is a telecoms company we're talking about ... ...

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pottyperson
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Message 7 of 8

Re: Can I just cancel Direct Debit?

Just saw your last message. If it's going to be some time it might be as well to see if BT have a working maximum notice period. Try Live Chat, which is usually more sensible than the phone helpdesk.

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dash201
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Message 8 of 8

Re: Can I just cancel Direct Debit?

Ok thanks, will catch them on the morrow!

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