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Aspiring Contributor
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Message 1 of 14

Can i be swapped to ADSL2+

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Hi,

 

Yesterday, I migrated from O2 where I have been for the last 7 years to BT. I used to download large files around 950B/s but now with BT, it has dropped to 820B/s. My upload has also dropped from around 1 meg to 0.45 meg. I noticed, looking at the HH3 (which I have borrowed since BT tried to deliver to the wrong address) that I am on G.992.1 Annex A which is ADSL Max. With O2, for years I was on ADSL2+ which, apart from the occaisional line drop, always served me fine.

 

Could one of the mods please change me from ADSL Max to 2+? p.s My exchange is MIR and is 21CN enabled.

 

Thanks in advance

Steve

 

Router stats......

 

Line state:Connected
Connection time:1 days, 01:07:24
Downstream:7.813 Mbps
Upstream:448 Kbps

 

 

ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Fast
Noise margin (Down/Up):5.6 dB / 26.0 dB
Line attenuation (Down/Up):38.1 dB / 22.5 dB
Output power (Down/Up):19.6 dBm / 12.1 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):203 / 24
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):336 / 0
Error Seconds (Local/Remote):156 / 12

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 14

Re: Can i be swapped to ADSL2+

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You have missed off your connection speed and connection time. Which hub do you have? Looks like 3 but if just joined thought it would be a 4


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Aspiring Contributor
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Message 3 of 14

Re: Can i be swapped to ADSL2+

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Sorry, just realised I missed the connection details. Now updated in OP

 

I'm on the 3 since I could get hold of one.....if not, I would have been without a net connection since the HH5 which was supposed to have come yesterday first went to my old address (7 years old) and then returned to sender. 

 

I have been promised the new router by 7pm tomorrow 🙂

 

Cheers
Steve

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Distinguished Sage
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Message 4 of 14

Re: Can i be swapped to ADSL2+

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can you please repost your hub stats as you have missed off your connection speed and connection time

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Distinguished Sage
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Message 5 of 14

Re: Can i be swapped to ADSL2+

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Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help

The forum mods normally reply within 3/5 working days after you have contacted them
They will contact you personally by email or phone  mod contact.JPG

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Distinguished Sage
Distinguished Sage
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Message 6 of 14

Re: Can i be swapped to ADSL2+

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There have been a couple of posts in last day or so where the mods were unable to get the customer upgraded to adsl2 butthe mods will post a contact us link when they read this and they may be able to help


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Moderator
Moderator
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Message 7 of 14

Re: Can i be swapped to ADSL2+

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Hi jakdos,

 

Welcome to the forum and thanks for posting, please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll see if this is possible. You can find the link by clicking on my username.

Thanks

Neil

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Aspiring Contributor
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Message 8 of 14

Re: Can i be swapped to ADSL2+

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Thanks Neil

All sorted now. Download now almost 9 meg and upload doubled to 1 meg

Cheers
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Distinguished Sage
Distinguished Sage
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Message 9 of 14

Re: Can i be swapped to ADSL2+

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That's good at least some customers are still getting upgraded with mod help


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Distinguished Sage
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Message 10 of 14

Re: Can i be swapped to ADSL2+

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good result
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