Can not connect using to-link Archer VR600

[Croxy]

I have spent a couple of very frustrating hours trying to set up my to-link Archer VR600 to replace my HH5. I am using the TP-Link Tether App to do the initial set up. I am selecting BT_VDSL as my ISP, connection type PPPoE, username: bthomehub@btbroadband.com and password: bt

However it never manages to establish an internet connection!!! I have also checked and I’m on the latest firmware version. Any help would be greatly appreciated... Thanks.

[licquorice]

Silly question, do you have an Infinity connection or standard broadband?

[Croxy]

Infinity connection

[DavidCo]

It should not matter but have you tried

broadbanduser@btbroadband.com

[licquorice]

The wizard should set everything up, but just check VLAN has been set to 101

[Liam_]

You could try a reset of the TP-Link and this time put the details in manually in the Internet settings page.  Remember to put in VLAN ID     101.  It's sometimes missed.

Yep.  What @licquorice said as I was typing.

[Croxy]

The VLAN ID is set to 101 already. Everything I have read on forums says it should work but it doesn’t... I haven’t tried changing the username to broadbanduser@btbroadband.com. Worth a go?

[licquorice]

Are you getting DSL connectivity but just no internet or no DSL connectivity?

[Croxy]

Sorry for silly question but how do I know if I have DSL connectivity? I believe I have DSL connectivity. I know if I plug the DSL cable back into my HH5 I get the internet

[Liam_]

Only thing left is try a factory reset of the TP-Link and put the settings back manually don't try the Wizard app thing.