cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Kate47
Beginner
508 Views
Message 1 of 2

Can not use my BT phone abroad

It has been really disappointing that my new BT mobile does not work abroad.  I went abroad just immediately as I had received the samsung S6 BT mobile and the transfer of my old number happened while I was abroad.  However the only think I can do is to receive text messages. I cannot call, receive calls or send text messages. As my stay abroad is for two months I am desparate for some help. BT services say that everything is fine with the mobile. We have tried with a different network but it does not work.  I read that some people had problem with their credit score.  But this mobile is part of a family plan attached to a broadband account and we have been clients of BT for the last 30 years. Please do help if you can.

0 Ratings
1 REPLY 1
DavidM
Moderator
Moderator
480 Views
Message 2 of 2

Re: Can not use my BT phone abroad

Hi @Kate47 and welcome.

 

The quickest way to get an answer to this would be to contact our mobile chat team so can you give that a try and let me know how you get on?

 

Cheers

 

David

0 Ratings