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Scoobster
Beginner
987 Views
Message 1 of 6

Can someone analyse this Traceroute for me please? FIFA 16/EA

Sorry if this is not the right place to post this, but I am fed up with the problems with Fifa.

 

I have been on the phone to EA today (and the advisor was in fact very helpful), I did a traceroute a few days ago, but have taken a fresh one today and would like someone to analyse this for me.. I know the *** is a bad sign and it appears at hops 2,3 and 10 - I have the ***..

 

So I want to speak to BT about being re-routed/helped.

 

Here is the traceroute.

 

traceroute to easo.ea.com (159.153.234.54), 64 hops max, 72 byte packets
 1  192.168.1.1 (192.168.1.1)  1.540 ms  1.086 ms  1.117 ms
 2  * * *
 3  * * *
 4  31.55.185.188 (31.55.185.188)  8.676 ms  3.415 ms  5.311 ms
 5  core1-hu0-8-0-5.colindale.ukcore.bt.net (195.99.127.146)  3.529 ms  4.552 ms  6.541 ms
 6  peer1-et-1-3-0.telehouse.ukcore.bt.net (195.99.127.19)  6.170 ms  5.758 ms  4.266 ms
 7  blackhole.prolexic.com (195.66.224.31)  5.700 ms  6.100 ms  5.445 ms
 8  unknown.prolexic.com (72.52.60.192)  5.138 ms  4.911 ms  7.345 ms
 9  unknown.prolexic.com (72.52.60.197)  41.398 ms  36.574 ms  35.434 ms
10  * * *
11  unknown.prolexic.com (209.200.168.132)  88.443 ms  83.618 ms  87.205 ms
12  159.153.93.2 (159.153.93.2)  86.127 ms  83.390 ms  124.005 ms
13  159.153.225.30 (159.153.225.30)  86.178 ms  97.867 ms  86.022 ms
14  meav5-pub.pt.iad.ea.com (159.153.226.105)  83.746 ms  83.555 ms  85.052 ms
15  easo.ea.com (159.153.234.54)  84.248 ms  84.045 ms  86.136 ms

 

Any advice for the cause will be greatly appreciated.

0 Ratings
5 REPLIES 5
Scoobster
Beginner
983 Views
Message 2 of 6

Re: Can someone analyse this Traceroute for me please? FIFA 16/EA

Here is the pathping.

 

 

1  192.168.1.1 (192.168.1.1)  4.056 ms  1.819 ms  1.914 ms  1.040 ms  1.157 ms  1.250 ms *  4.086 ms  1.764 ms  1.318 ms  2.014 ms  4.625 ms *  4.238 ms  4.568 ms  1.171 ms  1.224 ms  1.540 ms *  3.540 ms  1.311 ms  1.190 ms  1.312 ms  1.186 ms *  3.531 ms  3.305 ms  3.033 ms  1.800 ms  1.691 ms (13% loss)
 2  * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * (100% loss)
 3  * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * (100% loss)
 4  31.55.185.188 (31.55.185.188)  6.319 ms  3.554 ms  3.605 ms  5.646 ms  5.756 ms  3.408 ms  3.346 ms  3.533 ms  3.631 ms  15.202 ms  5.643 ms  3.612 ms  3.628 ms  5.398 ms  3.686 ms  3.329 ms  3.597 ms  3.477 ms  3.448 ms  3.597 ms  3.551 ms  3.756 ms  3.783 ms  4.355 ms  3.405 ms  4.118 ms  3.921 ms  6.206 ms  3.591 ms  3.721 ms (0% loss)
 5  core2-hu0-0-0-1.colindale.ukcore.bt.net (195.99.127.136)  4.306 ms
    core2-hu0-17-0-1.colindale.ukcore.bt.net (195.99.127.156)  4.807 ms  11.259 ms
    core1-hu0-19-0-1.colindale.ukcore.bt.net (195.99.127.138)  6.233 ms
    core2-hu0-0-0-1.colindale.ukcore.bt.net (195.99.127.136)  3.914 ms
    core2-hu0-8-0-1.colindale.ukcore.bt.net (195.99.127.152)  3.761 ms
    core2-hu0-17-0-1.colindale.ukcore.bt.net (195.99.127.156)  5.812 ms
    core2-hu0-0-0-1.colindale.ukcore.bt.net (195.99.127.136)  3.911 ms
    core1-hu0-9-0-0.colindale.ukcore.bt.net (195.99.127.132)  4.094 ms
    core2-hu0-17-0-1.colindale.ukcore.bt.net (195.99.127.156)  3.384 ms  4.377 ms
    core1-hu0-19-0-1.colindale.ukcore.bt.net (195.99.127.138)  4.025 ms
    core2-hu0-8-0-1.colindale.ukcore.bt.net (195.99.127.152)  4.254 ms
    core1-hu0-8-0-5.colindale.ukcore.bt.net (195.99.127.146)  3.913 ms
    core2-hu0-10-0-0.colindale.ukcore.bt.net (195.99.127.134)  3.960 ms
    core1-hu0-9-0-0.colindale.ukcore.bt.net (195.99.127.132)  3.619 ms  3.539 ms
    core1-hu0-8-0-5.colindale.ukcore.bt.net (195.99.127.146)  3.718 ms
    core1-hu0-17-0-5.colindale.ukcore.bt.net (195.99.127.150)  10.647 ms
    core2-hu0-10-0-0.colindale.ukcore.bt.net (195.99.127.134)  3.773 ms
    core1-hu0-8-0-5.colindale.ukcore.bt.net (195.99.127.146)  3.960 ms  7.293 ms
    core2-hu0-10-0-0.colindale.ukcore.bt.net (195.99.127.134)  3.729 ms  5.070 ms
    core2-hu0-0-0-1.colindale.ukcore.bt.net (195.99.127.136)  4.723 ms
    core1-hu0-17-0-5.colindale.ukcore.bt.net (195.99.127.150)  3.249 ms  3.742 ms
    core2-hu0-10-0-0.colindale.ukcore.bt.net (195.99.127.134)  5.748 ms
    core1-hu0-8-0-5.colindale.ukcore.bt.net (195.99.127.146)  3.756 ms
    core2-hu0-17-0-1.colindale.ukcore.bt.net (195.99.127.156)  4.450 ms (0% loss)
 6  peer1-et-10-3-0.telehouse.ukcore.bt.net (62.172.103.17)  4.360 ms  4.424 ms  4.065 ms  5.220 ms  4.375 ms  5.248 ms  3.940 ms  4.028 ms  4.725 ms
    peer1-et-1-3-0.telehouse.ukcore.bt.net (195.99.127.19)  4.270 ms
    peer1-et-10-3-0.telehouse.ukcore.bt.net (62.172.103.17)  5.349 ms  4.801 ms  6.554 ms  11.686 ms  3.963 ms
    peer1-et-1-3-0.telehouse.ukcore.bt.net (195.99.127.19)  4.095 ms  4.296 ms  4.078 ms  4.399 ms  4.016 ms  24.040 ms  5.590 ms  4.397 ms  4.067 ms  4.674 ms  4.657 ms
    peer1-et-10-3-0.telehouse.ukcore.bt.net (62.172.103.17)  4.260 ms
    peer1-et-1-3-0.telehouse.ukcore.bt.net (195.99.127.19)  4.263 ms  4.582 ms  8.642 ms (0% loss)
 7  blackhole.prolexic.com (195.66.224.31)  5.696 ms  6.340 ms  5.696 ms  5.829 ms  6.235 ms  5.723 ms  7.557 ms  6.069 ms  24.495 ms  12.080 ms  10.927 ms  6.035 ms  5.744 ms  5.645 ms  5.613 ms  6.497 ms  6.208 ms  8.103 ms  6.044 ms  11.892 ms  7.082 ms  6.438 ms  6.678 ms  8.333 ms  6.560 ms  4.874 ms  5.924 ms  5.861 ms  6.757 ms  5.570 ms (0% loss)
 8  unknown.prolexic.com (72.52.60.192)  5.073 ms  5.312 ms
    unknown.prolexic.com (72.52.60.200)  26.501 ms
    unknown.prolexic.com (72.52.60.192)  5.118 ms
    unknown.prolexic.com (72.52.60.200)  8.014 ms  8.168 ms
    unknown.prolexic.com (72.52.60.192)  5.966 ms
    unknown.prolexic.com (72.52.60.200)  9.276 ms
    unknown.prolexic.com (72.52.60.192)  6.201 ms  8.601 ms
    unknown.prolexic.com (72.52.60.200)  7.915 ms  7.625 ms
    unknown.prolexic.com (72.52.60.192)  9.997 ms  5.731 ms
    unknown.prolexic.com (72.52.60.200)  8.321 ms
    unknown.prolexic.com (72.52.60.192)  7.219 ms
    unknown.prolexic.com (72.52.60.200)  7.657 ms  7.779 ms
    unknown.prolexic.com (72.52.60.192)  5.219 ms  7.141 ms
    unknown.prolexic.com (72.52.60.200)  7.746 ms  7.886 ms
    unknown.prolexic.com (72.52.60.192)  5.266 ms
    unknown.prolexic.com (72.52.60.200)  8.116 ms
    unknown.prolexic.com (72.52.60.192)  4.899 ms  5.408 ms
    unknown.prolexic.com (72.52.60.200)  9.081 ms  8.070 ms
    unknown.prolexic.com (72.52.60.192)  4.859 ms  5.252 ms (0% loss)
 9  unknown.prolexic.com (72.52.60.205)  8.405 ms
    unknown.prolexic.com (72.52.60.197)  5.688 ms
    unknown.prolexic.com (72.52.60.205)  8.054 ms  10.952 ms
    unknown.prolexic.com (72.52.60.197)  5.787 ms
    unknown.prolexic.com (72.52.60.205)  9.676 ms
    unknown.prolexic.com (72.52.60.197)  6.325 ms  5.594 ms  8.111 ms  6.452 ms
    unknown.prolexic.com (72.52.60.205)  10.484 ms  8.312 ms  10.754 ms
    unknown.prolexic.com (72.52.60.197)  5.720 ms
    unknown.prolexic.com (72.52.60.205)  7.901 ms
    unknown.prolexic.com (72.52.60.197)  6.974 ms
    unknown.prolexic.com (72.52.60.205)  9.304 ms
    unknown.prolexic.com (72.52.60.197)  5.368 ms
    unknown.prolexic.com (72.52.60.205)  8.386 ms  10.225 ms
    unknown.prolexic.com (72.52.60.197)  7.882 ms
    unknown.prolexic.com (72.52.60.205)  8.265 ms
    unknown.prolexic.com (72.52.60.197)  8.459 ms  5.691 ms
    unknown.prolexic.com (72.52.60.205)  9.287 ms
    unknown.prolexic.com (72.52.60.197)  6.842 ms
    unknown.prolexic.com (72.52.60.205)  8.359 ms  8.287 ms
    unknown.prolexic.com (72.52.60.197)  10.069 ms  12.536 ms (0% loss)
10  * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * (100% loss)
11  * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * (100% loss)

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licquorice
Distinguished Sage
Distinguished Sage
974 Views
Message 3 of 6

Re: Can someone analyse this Traceroute for me please? FIFA 16/EA

* * * just means that the device is configured not to respond to pings. Everything looks fine in the BT network, problem appears to be when it hits prolexic.

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Scoobster
Beginner
970 Views
Message 4 of 6

Re: Can someone analyse this Traceroute for me please? FIFA 16/EA

And what would the prolexic indicate?

 

What can be done or speak to BT about.. I am also concerned about the 100% loss.

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licquorice
Distinguished Sage
Distinguished Sage
960 Views
Message 5 of 6

Re: Can someone analyse this Traceroute for me please? FIFA 16/EA

Prolexic.com is the company operating the network where the slowdowns occur, after it has left the BT network. Nobody at BT can do anything. Obviously if a device is not responding to pings you will have 100% loss from that device.

0 Ratings
conrad
Recognised Expert
940 Views
Message 6 of 6

Re: Can someone analyse this Traceroute for me please? FIFA 16/EA

For several years hops 2 and 3 have timed out with no detrimental effect on my connection. It does appear to be a common thing and has been noted on this forum before.

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