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Billybomber
Aspiring Contributor
1,017 Views
Message 1 of 28

Can someone have a look at my line/router stats please

My internet speeds used to be higher. Then my home hub 4 developed a fault constantly dropping then connecting. Bt sent me a hh5. My line speed used to be around 68 but now is around 50. Upload speed seems unaffected at around 20. I pay for infinity 2 unlimited. Below are my stats if someone could point me in the right direction. The hub is beside the master socket. It's using the official filtered faceplate. I can see the green cabinet from.my house it's about 6 houses down. I realise cables don't always work that way but the distance should be short.

1. Product Name: HomeHub5
2. Serial number: +076286+1603007762
3. Firmware version: v0.07.05.0A13-BT (Type B) Last updated 3/4/2016
4. Board version: 01
5. VDSL uptime: 15 days, 10:26:12
6. Data Rate: 19999 / 55000
7. Maximum Data Rate: 22173 / 73340
8. Noise Margin: 6.8 / 10.7
9. Line Attenuation: 21.0 / 17.2
10. Signal Attenuation: 0.0 / 0.0
11. Data sent/received: 2.1 GB / 120.2 GB
12. Broadband username: bthomehub@btbroadband.com
13. BT Wi-fi: Yes
14. 2.4GHz wireless network/SSID: BTHub5-5625
15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4GHz wireless security: WPA2 Only (Recommended)
17. 2.4GHz wireless channel: Automatic (Smart Wireless)
18. 5GHz wireless network/SSID: BTHub5-5625-5ghz
19. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5GHz wireless security: WPA2 Only (Recommended)
21. 5GHz wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
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27 REPLIES 27
Webby
Distinguished Sage
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Message 2 of 28

Re: Can someone have a look at my line/router stats please

Strange. It's as if you're on Infinity 1 but with a 20meg upload. There is no DLM band of 55meg so it's not that.

Could of course be highly coincidental that you've connected at exactly 55000!

Have you noticed a dropping connection in the past?
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Billybomber
Aspiring Contributor
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Message 3 of 28

Re: Can someone have a look at my line/router stats please

Not really ... the connection has been quite stable. Had to reset a few weeks ago but otherwise stable. Is there people on here that can check my setup ?
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Billybomber
Aspiring Contributor
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Message 4 of 28

Re: Can someone have a look at my line/router stats please

Also the old home hub 4 was stable as a rock...
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imjolly
Distinguished Sage
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Message 5 of 28

Re: Can someone have a look at my line/router stats please

your connection has been solid for 15 days so better trying to avoid any resets and hopefully DLM will move your speed nearer attainable although can take another few weeks

 

check mybt but I think it will still show infinity 2



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Billybomber
Aspiring Contributor
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Message 6 of 28

Re: Can someone have a look at my line/router stats please

Thanks again for the reply. Def paying for infinity 2:
Thank you for taking out Broadband and Calls.
Thank you for taking out Entertainment Max.
Your package includes Unlimited BT Infinity 2 with its advanced online security, BT Wi-fi, BT Parental Controls, 50GB BT Cloud, and Unlimited Weekend Calls. Is my line attenuation high or is that okay ?
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imjolly
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Message 7 of 28

Re: Can someone have a look at my line/router stats please

then just maintain connection and avoid manual resets



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Billybomber
Aspiring Contributor
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Message 8 of 28

Re: Can someone have a look at my line/router stats please

Thank you both...Webby and imjolly. Looks like I'll have to keep my fingers crossed. I suppose if you's can see nothing wrong as in something I can fix at my side that's a good thing.
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Billybomber
Aspiring Contributor
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Message 9 of 28

Re: Can someone have a look at my line/router stats please

Still waiting ... is there any mods here that can help...

Product Name: HomeHub5
2. Serial number: +076286+1603007762
3. Firmware version: v0.07.05.0A13-BT (Type B) Last updated 3/4/2016
4. Board version: 01
5. VDSL uptime: 27 days, 04:11:39
6. Data Rate: 19999 / 55000
7. Maximum Data Rate: 22188 / 74941
8. Noise Margin: 6.9 / 11.0
9. Line Attenuation: 21.0 / 17.2
10. Signal Attenuation: 0.0 / 0.0
11. Data sent/received: 3.9 GB / 218.4 GB
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imjolly
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Message 10 of 28

Re: Can someone have a look at my line/router stats please

there is nothing mods can do only an engineer visit and a DLM reset will help apart from waiting for DLM to automatically adjust your conenction speed

 

engineer would need to find and fix a problem before doing DLM reset



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