I've got somewhat weird problem. Over about ten years ago I had an btinternet email address and used it as an Apple ID only for Apple Store.
I've always signed in with the email and password with no problem, but since yesterday Apple wants me to 'verify' the account by sending an email to no longer existing btinternet address. Tried to call Apple, they claim there is no way around it (apart from answering security questions; that doesn't work).
Called BT and they said that the email was obviously canceled and since it bounces, I could ask someone with BT account to temporarily register the address as their sub-account email. I need it only to receive the one Apple mail, after it can be deleted.
Wouldn't there be so many App Store purchases I wouldn't bother, but that is the case...
Can anyone please help me out? I'm happy to even pay some reasonable amount via PayPal for the trouble.
Thanks a lot in advance 🙂
Welcome to the Community and thanks for your post!
I'm sorry to see you're having problems. You're right, that's a weird issue. Asking for someone to associate the mailbox to their broadband account wouldn't be the best way forward with this to be honest.
I assume you were previously a BT Broadband customer back when you created the mailbox? If you no longer have BT Broadband you could set the mailbox up on Premium Mail. Here is a link with more info: What is Premium Mail and how do I get it?
Try the advice on the link and let me know how you get on.
If the email account has been deleted because of it not being used I doubt you will be able to resurrect the email address to have it as a Premium Email account or have it associated to another BT Broadband account.
If that was possible, BT have been giving out false information to customers who have lost email addresses for non use and in their own help pages as per this link.
As far as I'm aware, BT email addresses are not re-used, once deleted they are gone forever and cannot be resurrected.
Unless BT have changed their policy, BT do not recycle email addresses after they have been deleted so it would not be possible to have a BT Premium email account with an "old" BT email address.
If however you mange to get that please post back and let the forum know.
I would say that your main complaint is with Apple. There should be some system that they can use to allow you to verify your account such as an alternative email address or mobile number that you may have entered into your user profile. Or by using your registered payment method as verification.