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cgbaker247
Beginner
1,133 Views
Message 1 of 4

Can't Access BT Player or Premium Channels

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Hi,

 

I have the Entertainment TV Package but can't access any of the Premium Channels.

 

When I try to view a Premium Channel I get the following code: BTP-20000.

 

I also don't have access to BT Player and get the following error code: BTP-15999.

 

My broadband works and apps on the YouView box such as BBC iPlayer work.

 

I have tried the suggestions for each error code with no luck.

 

Can anyone offer any help as I've tried live chat and calling and both have failed to help.

 

Thanks,

 

Chris

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3 REPLIES 3
AlexP
Retired BT Expert
1,104 Views
Message 2 of 4

Re: Can't Access BT Player or Premium Channels

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Hi @cgbaker247 I'm sorry your set top box appears to be having issues. If you would like to Private Message me your home phone number or account number, I'll be in touch to see how I can help.

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AlexP
Retired BT Expert
1,075 Views
Message 3 of 4

Re: Can't Access BT Player or Premium Channels

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Hi @cgbaker247 

 

I have corrected an account issue. Please can you retest.

 

If you have any problems let me know and I will take another look.

 

Thank you

cgbaker247
Beginner
1,053 Views
Message 4 of 4

Re: Can't Access BT Player or Premium Channels

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Thanks, that's solved the problem. I can now access BT Player and watch the premium channels.

Thanks for your help with this.
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