I have the Entertainment TV Package but can't access any of the Premium Channels.
When I try to view a Premium Channel I get the following code: BTP-20000.
I also don't have access to BT Player and get the following error code: BTP-15999.
My broadband works and apps on the YouView box such as BBC iPlayer work.
I have tried the suggestions for each error code with no luck.
Can anyone offer any help as I've tried live chat and calling and both have failed to help.
Solved! Go to Solution.