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donali1963
Aspiring Contributor
1,350 Views
Message 1 of 5

Can't Delete Email Sub Accounts

Help!.  I have tried to delete email sub accounts but unable to do so.  Any help and or advice will be greatly appreciated.

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Can't Delete Email Sub Accounts

Are they still on BT Yahoo, or are they BT Mail ones?

 

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donali1963
Aspiring Contributor
1,321 Views
Message 3 of 5

Re: Can't Delete Email Sub Accounts

They are BT.com premium accounts.  When I try to delete a sub account it states 'This feature will be available by end of september'

 

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898654
Aspiring Contributor
1,277 Views
Message 4 of 5

Re: Can't Delete Email Sub Accounts

I have same problem and have followed it up to some extent. All seems a bit of a muddle.

From what I've gathered, even although the BT checker claims my *.btinternet.com email address is a 'BT Mail' address I can log into it via www.yahoo.com.

Looks to me like it's a yahoo account, but with a sort of portal through BT.

Trying to delete from yahoo.com, told to contact BT via 0845 number which doesn't exist.

Trying to delete from MyBT told can't do it.

Phoning BT help, after some investigation told not to use account for 90 days it will go away.

 

Incidentaly, yahoo.com account has my name, address, postcode etc.

 

I need method to be assured that deleting account will erase it on BT, Yahoo and also delete any associated Yahoo account.

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898654
Aspiring Contributor
1,208 Views
Message 5 of 5

Re: Can't Delete Email Sub Accounts

Update:-

Solution given in thread https://community.bt.com/t5/Email/Why-can-t-I-delete-some-email-addresses/td-p/1644138

appears to be the way to go.

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