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Distinguished Sage
Distinguished Sage
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Message 11 of 16

Re: Can't access certain websites via our BT Broadband Connection...please help !

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using the links you posted I get a 404 error but using this http://www.marksandspencer.com/  it logs in without a problem



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Newbie
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Message 12 of 16

Re: Can't access certain websites via our BT Broadband Connection...please help !

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Hello imjolly...

Thanks for your reply...the links I posted where just illustration / examples of the websites we couldn't access...

...we normally typed in "http://" before the actual web address...and still no joy accessing those sites !

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Distinguished Sage
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Message 13 of 16

Re: Can't access certain websites via our BT Broadband Connection...please help !

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it is a complete factory reset of the HUB Keith is suggesting not just restarting the hub   have you checked the broadband status page for any faults in your area https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31

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Newbie
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Message 14 of 16

Re: Can't access certain websites via our BT Broadband Connection...please help !

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Definately no fault in our area...checked last night and the nights before...will do a complete hub reset this evening and report back....

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Newbie
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Message 15 of 16

Re: Can't access certain websites via our BT Broadband Connection...please help !

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Update : Since the last post - did a full reset on the hub and made sure all firewall rules on the hub and on my PC where disable or removed. Hey presto, access to all those specific sites that I listed that I couldn't access where back again ! Thanks for the advice, via the forums and to the BT moderator (Stuart) who contacted me. Thanks all.

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Distinguished Sage
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Message 16 of 16

Re: Can't access certain websites via our BT Broadband Connection...please help !

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glad you have resolved the problem
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