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johnpeac
Aspiring Contributor
383 Views
Message 1 of 2

Can't access email accounts

I had some strange issues where somebody elses bt id was linked to my account (either maliciously or accidentally) and they created all sorts of additional email accounts and, I believe, deleted my main 2 email accounts yesterday.

 

I have managed to get the rogue bt id deleted from my account via webchat - but they have so far been unable to restore the 2 deleted email accounts and they don't show up in the list of email accounts associated with my id . I was using them both fine until yesterday evening.

 

These are my main accounts so can't really be without them for any great length of time. I've been promised a call back from the priority 2 team  - but not hopeful reading the time taken/lack of follow-up phone calls from people with similar problems.

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1 REPLY 1
NeilO
Moderator
Moderator
327 Views
Message 2 of 2

Re: Can't access email accounts

@johnpeac That's not good at all, have you been contacted back by the tier 2 email team yet? Post back and let me know if you need any help with this.

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