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tydehams
Beginner

on ‎09-05-2017 14h14

408 Views
Message 1 of 2

Can't access the Internet on the 5GHz band

All the iPhones, iPads, laptops, TV and ip cameras work fine on the 2.4GHz band but, while I can connect to the 5GHz band and Windows tells me the Internet is available, none of the iOS devices or Windows 10 laptops can access it. 

 

They worked fine with 5GHz on my HH5. They all have the latest software and I've tried hard-resetting the Hub. The only config differences between the bands, I believe, are the SSID and channel. 

 

HELP! Any ideas?

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1 REPLY 1
StuartH
Moderator
Moderator

‎11-05-2017 18h38 - edited ‎11-05-2017 18h43

374 Views
Message 2 of 2

Re: Can't access the Internet on the 5GHz band

Hi @tydehams

 

Have you been able to get this resolved?

 

If not I can help get this looked at for you. Send us in your details using the contact the mods link in my profile.

 

Thanks

 

Stuart

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