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Jammydoger
Newbie
1,605 Views
Message 1 of 4

Can't afford to pay my bill

Hello,

 

Unfortunately I can't pay my bill on time this month. I am a student and my loan dates have changed. I have tried phoning BT up and going through to the automated bill date changer but it said that I cannot do this and hung up.

 

Is there no way I can change the date of my bill at all? What will happen if there is not enough money in my account?

 

Thanks,

 

Jake

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3 REPLIES 3
Distinguished Sage
Distinguished Sage
1,604 Views
Message 2 of 4

Re: Can't afford to pay my bill

If you would like to try Live Chat they should be able to help you.

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WatchdogTS
Aspiring Expert
1,593 Views
Message 3 of 4

Re: Can't afford to pay my bill

If you have no money in your account, bank charges will kick in. See your bank to arrange an overdraft facility to avoid this.

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Distinguished Guru
Distinguished Guru
1,579 Views
Message 4 of 4

Re: Can't afford to pay my bill

Please do follow the advice already given. I assume you're paying by Direct Debit, in which case be aware that you cannot change the date if you pay the whole bill, only if you're on Monthly Payment Plan (same amount each month with 6-monthly reviews).

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