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Can't claim reward card

Hi there,

I'm trying to claim the voucher that I'm entitled to after signing up to bt broadband and tv. However, when I click the button in the website to claim my reward it gives me the following message: 

Your order is still in progress, but once it’s complete you can claim your reward.

This order has been completed and it is now showing as closed in my account. Order number is VOL013-********** and the service was activated on the 6th of September.

Spoke to someone in customer service last week who told me to send an email explaining my situation, which I did last Thursday and had no reply, just been ignored.

Can somebody please help with that

Many thanks


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