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Pjacko134
Beginner
22,547 Views
Message 1 of 7

Can't connect any device to wifi extender 300

Hi all,

We have just bought a BT WIFI extender 300.

It is set up and connected to our router by WPS and is showing the good range light.

But we are unable to connect any device to the extender.  I can find the extender on the devices with the EXT2 prefix, but when I try to connect using the  wireless key which is the same as the router apparently,  I get a failure to connect!

This happens on every device we have tried.

The wireless key does work OK on the router as I logged of then on again no problem.

 

Am I doing anything wrong, or is the extender faulty.

 

Cheers

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6 REPLIES 6
Pjacko134
Beginner
22,528 Views
Message 2 of 7

Re: Can't connect any device to wifi extender 300

Anyone got any advice on this please?

 

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JohnC2
Moderator
Moderator
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Message 3 of 7

Re: Can't connect any device to wifi extender 300

Hi @Pjacko134 Sorry I can't provide the answer but you will find some useful information here and if you can't get it fixed the briefing includes the product help desk number.

 

Cheers

John

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gg30340
Distinguished Sage
Distinguished Sage
22,511 Views
Message 4 of 7

Re: Can't connect any device to wifi extender 300

I would be inclined to do a factory reset on the extender then set it up manually rather than using the WPS button.

 

See link for instructions.

 

http://btsupport.custhelp.com/ci/fattach/get/4494518/1433146439/redirect/1/session/L2F2LzEvdGltZS8xN...

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Pjacko134
Beginner
22,504 Views
Message 5 of 7

Re: Can't connect any device to wifi extender 300

Thank you for the advice so far. I will try your suggestions and report back what happens.

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mjm102002
Beginner
22,111 Views
Message 6 of 7

Re: Can't connect any device to wifi extender 300

Never connect with WPS option complete waste of time

Sorry if I've jumped on someone else's comment didn't mean to
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gg30340
Distinguished Sage
Distinguished Sage
22,097 Views
Message 7 of 7

Re: Can't connect any device to wifi extender 300

mjm102002

 

The thread is six months old so you may not get a reply from the OP but that is good advice and may help others.

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